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FAQs

OUR PRODUCT

Well, that actually depends on the diameter of your brushes. Our drying rack is wide enough to hold up to 50 eye brushes and 25 face brushes. The thinner your brushes are, the more you’ll be able to fit on there. Makes sense, doesn't it? As for sponges, the top tray can hold up to 10 wet average-size makeup sponges.

The mini tray was actually a last-minute addition that we added to improve the washing process. The tray holds your shampooed brushes and sponges until you’re ready to rinse off the soap. This little innovation will keep your washing process organized - you won't believe how an item as small as this can make such a huge difference to your washing experience! Watch our tutorial to learn more about our suggested washing process.

Drying time is really dependent on the environment and temperature of the drying area, as well as the size of the brush and the density of its fibers. Some brushes will dry in as quickly as 1 hour, while others need a whole day. Basically, the drier and warmer the room is, the quicker the drying time will be. But please do not put the drying rack under direct sunlight, as you might damage the product (and your brushes).

Please use our drying rack for what it's intended for: drying your brushes and sponges. You can also use the top tray to keep your washing mat, solid soap and brush guards. Other than that, placing heavier items on the trays could result in breakage and damage to the drying rack. We strongly recommend against using our drying solution as a makeup stand.

No, there is actually no need for a draining system. Once you have finished washing each brush, make sure you give it a really good squeeze before placing it on the rack. This way, the brushes shouldn't drip.

Sure you can! If you wish to dismantle the rack in order to store it away, you can easily detach the trays from the legs.

We recommend cleaning the rack with a wet cloth, followed by a dry soft duo-fiber cloth.

 

SHIPPING

The shipping cost will depend on the package's weight and is calculated at the checkout stage. For further details, read our shipping policy.

Yes, you can! We use priority shipping by USPS and will provide you with tracking information once your package has been shipped.

Yes we do! 

We are happy to tell you that we are shipping internationally to most countries in the world, with affordable shipping rates, via eBay

To order internationally, view locations and shipping rates, please visit our eBay store

 

WORK WITH US

We are looking to work with serious distributors and would love to hear about your business! Please fill in our contact form and be sure to use "Distribution" as your e-mail subject. We'll review it and get back to you within 3 business days.

To receive PR info and updates from us, please fill in our contact form and use "Affiliates and PR" as your e-mail subject.

Yes, we do! If you would like to help us promote our product and earn 5% commission on each sale you direct to us, please fill in our contact form and use "Affiliates and PR" as your e-mail subject. Please mention your best social media platforms and provide links. We will review your request and get back to you within 4 business days.

 

OTHER

We’ve only just got started, so at this point you can only buy the Rivanli Drying Solution through this website. If you have seen it anywhere else then it's not the real thing, and we would be grateful if you could tell us about it! With that said, we are working on expanding our distribution and will update this section as soon as Rivanli is available elsewhere.

Please find information about cancelations, returns and refunds here.