Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from rivanli.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and Paypal account addresses), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We may also use the Device Information it order to improve our advertising and retargeting strategies.

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
YouTube: https://support.google.com/youtube/answer/7403255
Instagram: https://help.instagram.com/1415228085373580

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@rivanli.com .

OUR PRODUCT

Well, that actually depends on the diameter of your brushes. Our drying rack is wide enough to hold up to 50 eye brushes and 25 face brushes. The thinner your brushes are, the more you’ll be able to fit on there. Makes sense, doesn't it? As for sponges, the top tray can hold up to 10 wet average-size makeup sponges.

The mini tray was actually a last-minute addition that we added to improve the washing process. The tray holds your shampooed brushes and sponges until you’re ready to rinse off the soap. This little innovation will keep your washing process organized - you won't believe how an item as small as this can make such a huge difference to your washing experience! Watch our tutorial to learn more about our suggested washing process.

Drying time is really dependent on the environment and temperature of the drying area, as well as the size of the brush and the density of its fibers. Some brushes will dry in as quickly as 1 hour, while others need a whole day. Basically, the drier and warmer the room is, the quicker the drying time will be. But please do not put the drying rack under direct sunlight, as you might damage the product (and your brushes).

Please use our drying rack for what it's intended for: drying your brushes and sponges. You can also use the top tray to keep your washing mat, solid soap and brush guards. Other than that, placing heavier items on the trays could result in breakage and damage to the drying rack. We strongly recommend against using our drying solution as a makeup stand.

No, there is actually no need for a draining system. Once you have finished washing each brush, make sure you give it a really good squeeze before placing it on the rack. This way, the brushes shouldn't drip.

Sure you can! If you wish to dismantle the rack in order to store it away, you can easily detach the trays from the legs.

We recommend cleaning the rack with a wet cloth, followed by a dry soft duo-fiber cloth.

SHIPPING

The shipping cost will depend on the package's weight and is calculated at the checkout stage. For further details, read our shipping policy.

Yes, you can! We will provide you with tracking information once your package has been shipped.

Yes we do! 

We are happy to tell you that we are shipping internationally to most countries in the world. Shipping rates for international orders are depending on the destination country, and are starting at 15$. Your final shipping rate will be calculated at checkout.

WORK WITH US

We are looking to work with serious distributors and would love to hear about your business! Please fill in our contact form and be sure to use "Distribution" as your e-mail subject. We'll review it and get back to you within 3 business days.

To receive PR info and updates from us, please fill in our contact form and use "Affiliates and PR" as your e-mail subject.

Yes, we do! If you would like to help us promote our product and earn 5% commission on each sale you direct to us, please fill in our contact form and use "Affiliates and PR" as your e-mail subject. Please mention your best social media platforms and provide links. We will review your request and get back to you within 4 business days.

OTHER

Please find information about cancelations, returns and refunds here.