Return & Refund Policy

RETURNS

You have the right to change your mind!
We believe you are going to love your Rivanli Drying Rack. However, if you have changed your mind prior to opening your package, or found a problem with your rack, please read ahead to learn about our return and refund policy and process.

In order to be eligible for a refund or exchange, you must return your package within 30 days of your purchase date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you have changed your mind, and wish to cancel your order, or received a damaged product and need an exchange, you will need to ship your item back to us within 30 days of the day of purchase. Returned packages which will be postmarked after 30 days will not be eligible for a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To start a return process, please e-mail us at contact@rivanli.com, mention your full name, order number, and tell us what is the reason you are wishing to return your product.
We will review your request, and instruct you further within 3 business days.
Final refund approval or rejection notice will be sent to you after we will receive and inspect your returned product.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Be aware that shipping costs are non-refundable. If you are laughable for a refund, the cost of shipping will be deducted from your refund.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
Any item that is shipped back to us by the costumer more than 30 days after original purchasing date.

RIVANLI will not issue a refund for damaged products due to manufacture error, but will offer an exchange instead.  If you have encountered with any manufacturing defect in your drying rack, please contact us at  contact@rivanli.com, and provide photos of the damaged, proof of purchase, and any detail that you think is relevant. Please remember, your product comes with a 1-Year warranty. Any claims for product defects received after the warranty period has expired, will be rejected automatically.  

 

Refused Deliveries

If you refuse delivery of the shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties and taxes; in this case, all such return shipping fees and any applicable fees, duties and taxes will be deduced from your refund. 


Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@rivanli.com.


EXCHANGES

We only replace items if they are defective or damaged.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

OUR PRODUCT

Well, that actually depends on the diameter of your brushes. Our drying rack is wide enough to hold up to 50 eye brushes and 25 face brushes. The thinner your brushes are, the more you’ll be able to fit on there. Makes sense, doesn't it? As for sponges, the top tray can hold up to 10 wet average-size makeup sponges.

The mini tray was actually a last-minute addition that we added to improve the washing process. The tray holds your shampooed brushes and sponges until you’re ready to rinse off the soap. This little innovation will keep your washing process organized - you won't believe how an item as small as this can make such a huge difference to your washing experience! Watch our tutorial to learn more about our suggested washing process.

Drying time is really dependent on the environment and temperature of the drying area, as well as the size of the brush and the density of its fibers. Some brushes will dry in as quickly as 1 hour, while others need a whole day. Basically, the drier and warmer the room is, the quicker the drying time will be. But please do not put the drying rack under direct sunlight, as you might damage the product (and your brushes).

Please use our drying rack for what it's intended for: drying your brushes and sponges. You can also use the top tray to keep your washing mat, solid soap and brush guards. Other than that, placing heavier items on the trays could result in breakage and damage to the drying rack. We strongly recommend against using our drying solution as a makeup stand.

No, there is actually no need for a draining system. Once you have finished washing each brush, make sure you give it a really good squeeze before placing it on the rack. This way, the brushes shouldn't drip.

Sure you can! If you wish to dismantle the rack in order to store it away, you can easily detach the trays from the legs.

We recommend cleaning the rack with a wet cloth, followed by a dry soft duo-fiber cloth.

SHIPPING

The shipping cost will depend on the package's weight and is calculated at the checkout stage. For further details, read our shipping policy.

Yes, you can! We will provide you with tracking information once your package has been shipped.

Yes we do! 

We are happy to tell you that we are shipping internationally to most countries in the world. Shipping rates for international orders are depending on the destination country, and are starting at 15$. Your final shipping rate will be calculated at checkout.

WORK WITH US

We are looking to work with serious distributors and would love to hear about your business! Please fill in our contact form and be sure to use "Distribution" as your e-mail subject. We'll review it and get back to you within 3 business days.

To receive PR info and updates from us, please fill in our contact form and use "Affiliates and PR" as your e-mail subject.

Yes, we do! If you would like to help us promote our product and earn 5% commission on each sale you direct to us, please fill in our contact form and use "Affiliates and PR" as your e-mail subject. Please mention your best social media platforms and provide links. We will review your request and get back to you within 4 business days.

OTHER

Please find information about cancelations, returns and refunds here.