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Warranty

We are really happy and excited that you chose to purchase RIVANLI Drying Solution. 

Our product comes with a 1-Year warranty from the day of purchase. 

This warranty covers the replacement of your drying rack, in case of damages caused due to manufacturing error. 

This warranty does not cover damages caused by misuse or abuse of the product. 

RIVANLI will not replace a product that has not been properly cared for, including, but not limited to, exposure to heat and the sun, and mold build up. Please make sure to read RIVANLI DRYING SOLUTION manual before use. 

This warranty dose not cover damages caused by regular use, including, but not limited to, scratched parts, faded colors, and worn rubbers.

This warranty valid only upon a proof of purchase, and photos of the defect. 

In some cases, RIVANLI will require the defected product to be sent back for an inspection. The return shipping fees will be on the customer's expense. 

RIVANLI reserves the right to reject any warranty claim at our discretion.

If you have encountered an issue with your RIVANLI Drying Solution please contact us at customer_service@rivanli.com, and provide as many details as you can.